This course equips people facing employees of your organization with the relevant skills and knowledge to effectively interact with customers. Organizations not only want to assist their customers, they want to wow them to improve customer retention.

WHO CAN TAKE THIS COURSE:
This course is designed for people who are starting their customer oriented service positions, anyone looking to touch-up their customer service skills and improve their customer acquisition and retention.

WHAT YOU WILL LEARN:

• By the end of this course, you will be able to:
• Explain and apply concepts of customer-focused assistance.
• Use goal-setting techniques as a way to focus on what you want to accomplish and develop strategies for getting there.
• Apply success techniques such as (Patience, Positive language, Ability to Read customers, Calming Presence, Persuasion skills…Etc.).
• Identify ways to find Answers for questions asked and network effectively.
  Learning how to handle different types of customers