Refund and Returns Policy

Overview

At ProLearn Institute, we strive to provide quality online courses, classes, books, and journals. We understand that there may be circumstances in which you need to request a refund, or exchange an item. This Refund and Returns Policy outlines our guidelines and procedures to facilitate these processes efficiently.

non-returnable items:

  • Digital media
  • Downloadable software products

Refunds

  • Refunds for online courses and classes are available within 7 days from the date of purchase.
  • To be eligible for a refund, you must not have accessed more than 25% of the course content.
  • Refunds will not be granted if you have completed more than 25% of the course content.
  • To request a refund for an online course or class, please contact our customer support team at info@prolearn.ac.bw
  • Provide your order details, including the course name and purchase date.
  • Refunds will be issued to the original payment method within 7 days of approval.
  • Books and journals can be returned within 2 days from the date of purchase.
  • To be eligible for a refund, the product must be in its original condition, including any packaging or tags.
  • To initiate a refund for a book or journal, please contact our customer support team.
  • Provide your order number and details of the item you wish to return.
  • Refunds will be processed to the original payment method upon receipt and inspection of the returned item.

Exchanges

If you wish to exchange a book or journal for a different size or title, please contact our customer support team to discuss exchange options.

Gifts

  • If you received an online course, class, book, or journal as a gift and wish to return or exchange it, please contact our customer support team.
  • You will need to provide the original purchaser’s name and order information to facilitate the return or exchange.

Returns

Online Courses and Classes:

  • If you are not eligible for a refund but have concerns about your course or class experience, please contact our customer support team. We are committed to addressing any issues to ensure your satisfaction.

Books and Journals:

  • To return a book or journal, please contact our customer support team.
  • Once your return is approved, we will provide instructions for returning the product.
  • After receiving and inspecting the returned item, we will process your return and notify you of the status.

Need help?

Contact us at info@prolearn.ac.bw for questions related to refunds and returns.